Warwick Hotels: COVID-Ready and welcoming visitors

Updated Nov 15, 2021

Getting ready for when Australia, New Zealand and the world will start visiting Fiji’s fair shores, four of the biggest and most recognised resorts in Fiji have stepped forward to highlight their COVID preparation regimen. The Warwick Fiji, the Naviti Resort, the Tokatoka Resort in Nadi and the Tambua Sands Beach Resort have published a common COVID pledge. It affirms the list of precautions and measures the staff will keep as daily drivers to keep guests and themselves safe from COVID infections. In a nutshell, the hospitality chain will have

• A COVID-19 Action Plan that outlines the resort chain’s commitment to implementing health and safety practices to minimise the risks associated with COVID-19 for the staff and guests’ wellbeing.
• Secondly, training the staff across all four resorts in understanding risks associated with COVID-19 and how to implement the new procedures outlined in the Action Plan.

The COVID- 19 Action Plan outlines how Warwick Hotels implement its new safety processes and procedures aligning with Fiji Ministry of Commerce, Trade, Transport and Tourism’s guidelines as a minimum standard.

Entry requirements for Fiji travellers:

All travellers will be required to complete an electronic Health Visa prior to travel – ask our South Pacific Specialists for more details.

On Arrival at the Resort

Entry to the Resort will be clearly marked for appropriate social distancing, and where possible, encourage a one-way guest flow. To avoid overcrowding at check-in, guests are encouraged for Express/ contact-less check-ins. Whenever a bellman is required to help with luggage, the person will be kitted out with appropriate Personal Protective Equipment (PPE). Additionally, each bell cart will be sanitized between guests. Hand sanitizers are set up throughout the resort. 

Visitors must practice physical distancing measures (2 metres), wear face masks and practice regular handwashing. Travelers will be required to follow all safety protocol instructions.

Reception / Front Desk

The way to Reception desk has been clearly marked from the lobby to encourage one-way guest flow and social distancing between queued guests. All room keys prior to being provided to guests will be completely sanitised and out of circulation for a minimum of 24 hours.

Each guest will have the option to choose hotel e-receipts to lessen contact. Credit Card authorization and Express Check Out forms will be completed to minimise interaction with guests. Prior to departure, the hotel will reach out regarding expected departure time. This is for the hotel to confirm transportation needs and minimise clustering on the front drive.

Rooms & Suites

The resorts have adopted a policy of ‘keep right’ in the hallways for guests and staff to minimise interaction. All guest rooms get enhanced cleaning protocols including 8 hours waiting period between guests. All linens and high touch areas are thoroughly cleaned with chemicals aimed at COVID-19 prevention. Housekeeping services have been modified and the hotel asks guests to vacate the room once housekeeping is required to clean the room.

Concierge

Partitions will separate guest / agent at each station. Then, employees will wear a face mask or face cover and gloves.

Food and Beverage

Buffet service has suspended in all restaurants in compliance with local government regulations. Outlets floor plans and seating arrangement have been revised to allow for physical distancing.

Facilities

Fitness Centre – To minimize interaction, only limited guests will be allowed at the fitness centre at a time. Reservations must be made prior to using the facility to allow for additional cleaning by staff and managing time allocation between visits. The swimming pool seating will be reconfigured to allow at least 2 metres of distance between guests. Then, to minimize interaction, the hotel will allow only limited guests for spa services at one time and reservations must be made prior to using the spa.

Guest Laundry

The Laundry service will remain available during this time period, and efforts have been made to ensure COVID-19 guidance is achieved. To use this service, obtain laundry bag and valet form from the guest room closet. Place completed form in the laundry bag along with clothing.  The bag must be placed on the main entrance door and phone the Reception for collection. Cleaned clothes will be dropped outside guest room upon request from the guest once they return to their room.

Check out more details on the Warwick Fiji, the Naviti Resort, the Tokatoka Resort in Nadi and the Tambua Sands Beach Resort – the links will take you to the resort pages. For the uninformed, the Naviti is one of Fiji’s oldest resorts and an all-inclusive star, the Tokatoka Resort is set next to the airport and is great for travellers jetting off to other islands, Tambua Sands is an adults-only getaway, and the Warwick Fiji is the deluxe luxury resort for experiential travellers. While we were/are sitting at home twiddling our thumbs and getting bored, they have refurbished, renovated and made everything brand-spanking new. You can also check out what other resorts in South Pacific are doing in terms of COVID preparation, other blogs on Fiji and more. And as always, travel safe and responsibly!