Hideaway Holidays' Terms & Conditions

• Travel arrangements and prices detailed on our web sites are provided and coordinated by TravelBiz Pty Ltd ACN 146 746 563 trading as ‘Hideaway Holidays’ and ‘Paradise Adventures and Cruises’ (‘Hideaway Holidays’ or ‘we’ or ‘us’).
• Hideaway Holidays has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
• Sales of services as contained in our publications are made by Hideaway Holidays only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
• Hideaway Holidays does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
• By booking with Hideaway Holidays you confirm that any package of services may be provided by several suppliers and in some cases each service has its own supplier. You release Hideaway Holidays for any loss, damage, cost or expense suffered or incurred arising from the acts or omissions of the service providers. Hideaway Holidays is not liable for the acts, omissions or default, whether negligent or otherwise, of those service providers. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
• It is essential that you check with us, or your travel agent, for any changes or variations to the information shown on our web sites. This will allow us to advise you, or your agent, of any such changes that we are aware of either before you book your holiday, or prior to your departure.
• By booking with Hideaway Holidays you confirm that you are bound by these T+Cs as altered or replaced from time to time.
• Hideaway Holidays may alter or replace all or any part of these T+Cs from time to time as it sees fit.

Our quotation system accesses both live pricing and static pricing depending upon the supplier. It is not uncommon for suppliers (e.g. airlines, cruise liners and hotels) to sell out, alter or withdraw prices including advertised special rates. If prices, rates or inclusions vary from your quotation or from an advertised price, we will advise you of any change prior to your booking request and any transaction being processed. If you do not wish to proceed with the booking at the new price, you may cancel the booking request at no cost to you. Once your booking has been confirmed and payment received, any new specials released cannot be applied to existing bookings. Prior to full and final payment being received, we reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking. We are not liable in any way if any increase occurs due to exchange rate fluctuations, taxes or supplier notifications. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Bookings – Deposits & Final Payments

The following terms apply to bookings made with us unless otherwise specified at the time of booking.

• Travel vouchers, airline tickets and booking confirmations cannot be issued until payment is received in full.
• If your booking is made online, full payment is required to be paid at the time of booking for accommodation and travel. In regard to other services booked online (e.g. transfers or sightseeing) these will be confirmed, and must be paid, when invoices are issued by the relevant service providers.
• If your booking is made over the phone, through one of our Reservation Team members (this is referred to as Offline), the following applies:
  • If you are travelling within 60 days of reservation, full payment is required to be paid at the time of reservation – this applies for all services booked including travel, accommodation and other services;
  • If you are booking for travel more than 60 days out you will be required to pay a non-refundable deposit of AUD$300 per person over the age of 13, with the balance becoming due and payable 60 days prior to travel (the ‘Due Date’).
  • If you fail to pay the balance by the Due Date:
    • We reserve the right, but are not obliged, to charge the credit card provided to complete the final payment;
    • We reserve the right, but are not obligated, to cancel your booking without further notice to you;
    • Any deposit paid by you in relation to the booking will be forfeited. At our discretion we may allow you to reallocate your deposit towards an alternative booking.

Credit Card Surcharges

Payments made by credit card are subject to credit card surcharges as specified by payment providers. The current credit card surcharges are 1.2% for Mastercard, 1.4% for VISA and 1.8% for American Express and 3% for other international credit cards. Credit card surcharges will be detailed in correspondence to you by our Accounts department.

Offline reservations over X’mas and New Year’s

This require a non-refundable deposit of between $300 and $500, and final payment 60 days prior. This is not refundable under any circumstances. We highly recommend you purchase travel insurance.

Offline reservations made less than 45 days prior to travel

Offline reservations made within 45 days of travel are payable in full by the following methods:

• Payment by credit card through our online booking Platform;
• Payment by credit card by calling either 1300 991 751 or (02) 8799 2500; or

Electronic Funds Transfer to our nominated account as set out on the booking form.

Offline Airline reservations and ticket purchases

Airlines tickets are instant purchase and the airlines require full payment at the time of booking. If you make an Offline reservation and pay by credit card we will purchase your flights upon payment. If you pay by direct deposit we will purchase your flights once we have received cleared funds in our bank account.

Seat Assignments and other Airline services

As soon as your flights are confirmed you should contact the airline directly to request seating assignments, special meals, baggage and other services. Please check that the airline has your latest phone contact and should this change you must notify the airline directly (as well as Hideaway Holidays). Hideaway Holidays is unable to assist you in requesting seating assignments, baggage, meals and other services.

Airline Tickets

In most cases you airline tickets are issued as an e-ticket. When you receive your documents from us you must open and read all attachments. Please ensure you check-in for your flight in accordance with the requirements of the particular airline.

Name on Tickets

Tickets must be issued in the same that appears on your passport. You must advise at the time of booking the correct name as they appear on your passport of all individuals travelling. If it is subsequently found that tickets have been issued in an incorrect name, and the tickets and other documents need to be re-issued, charges may apply which will be charged to your Credit Card.

Direct Deposit

There are no card fees associated with this form of payment. Direct Deposits must be made 48 hours prior to the due date to ensure funds are received in time.

Payment Processing Terms & Conditions

By providing your credit card details and accepting our T+Cs, you authorise Hideaway Holidays to arrange for funds to be debited from your nominated credit card.

Conversion Fees

Your bank or credit card provider may apply currency conversion fees.

Standard Cancellation Policy

• Refunds of bookings are dependent on the terms and conditions of the relevant supplier, and those terms and conditions vary from supplier to supplier.
• Generally, most bookings cancelled within 60 days prior to travel are non-refundable, but this is determined on a case-by-case basis by the relevant supplier. The Deposit of AUD$300.00 per person is non-refundable.
• Deposited bookings cancelled 60 or more days prior to travel – the deposit of AUD$300 per person is non-refundable plus you will be charged any cancellation fees that are levied by our supplier such as hotel, airline or other suppliers.
• Fully paid bookings cancelled 60 days or more prior to travel – the deposit of AUD$300 per person is non-refundable plus you will be charged any cancellation fees that are levied by our supplier such as the hotel, airline or other suppliers.
• Cancellations must be in writing and should be addressed to the consultant handling the booking.
• You can also send request to sales @ hideawayholidays.com.au
• Instant special booking deals are non-refundable/non-transferable and cannot be held in credit. Cancellation of this deal does not apply.

Flight Cancellation Policy

• Flights booked on this website are governed by the terms and conditions of the airfare you purchased and are determined by the airline (not Hideaway Holidays). Those terms and conditions vary from airline to airline.
• In most cases, airfares are fully non-refundable and non-transferable, however this depends on the terms and conditions of the airline.
• Airline charges or part or full cancellation fees may apply to your particular airfare.
• A Travel Consultant will help you wherever possible within these terms and conditions.

Special Cancellation Conditions

Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees

Some amendments made to confirmed bookings may incur a fee, depending on the nature of the bookings; bookings with a value of up to $1,000 incur a fee of $25, bookings with a value of over $1,000 incur a fee of $50. The fees are charged per amendment. This is in addition to any fees that may be levied by the supplier or airline.

Late Booking Fees

A late booking fee of $50.00 can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request from you or your agent.

Credit Card Chargeback Fees

Any fees charged to Hideaway Holidays by our Credit Card payment provider arising from a chargeback or a disputed charge on the cardholder’s credit card will be charged to the cardholder. This fee is non-refundable.

Change of Itinerary After Holiday Has Commenced

Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Transfers & Tours (Land/Sea/Air)

Once your transfers/Tours with Hideaway Holidays Transfer Agent is confirmed, this is non-refundable under these circumstances:

• If you are a No-Show at the time & venue of pickup.
• If you cancel your transfers/tours after 7 days prior to the travel date.
• If you voluntarily changed your mind and didn’t take the confirmed transfer/tour but instead opted to take other means of transfers/tours.

If you have any questions, please do contact your sales consultant who can help you. If you genuinely need to change your transfers/tours, please contact your consultant as soon as possible.

Flight(s) (International/Domestic)

Hideaway Holidays will not be liable for any refunds or credit should you decide to do voluntary changes to your non-refundable flight(s) during the time of travel.

If you genuinely need to change your flight(s), please contact your consultant as soon as possible.

Accommodations, Meals, Drinks & Other Services (Suppliers)

• Resorts/Hotels may or may not require a refundable bond upon check-in which will be payable directly to the resort/hotel. This is beyond the control of Hideaway Holidays.
• Hideaway Holidays shall not be held accountable for refunds due to our supplier’s unsatisfactory service or changes made by guests before/after check-in. Guests can make an official complaint and attach all the evidence (photos/videos/emails/etc) to our consultant. Hideaway Holidays escalation team will investigate all complains on a case by case basis with the relevant supplier. Guests will be updated as the investigation progresses and when a decision has been made.

Refunds

All refund requests must be in writing, and made direct to us or through the Agent from whom the travel arrangements were purchased. Claims must be made within 10 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness. These must be claimed through your travel Insurance. A $50 processing fee may apply to approve refunds. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available.

Reporting of Incidents

Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Hideaway Holidays during the event to allow us an opportunity to rectify the situation or provide assistance.

• Amendments to the T+Cs : We may change, vary or modify all or part of these T+Cs at anytime at our sole discretion, in which case :
  • we will post the new T+Cs on the Platform; and
  • the revised provisions take effect prospectively from the time of posting on our website.
• Currency : All rates are quoted in Australian Dollars, or as otherwise indicated.
• Children’s Rates : Child costs are based on sharing a room with adults and using existing bedding. Cost for additional bedding and rollaways are available on request.
• Payment Options : Hideaway Holidays offers a secure server for your credit card payments. Alternatively, please make a direct deposit.
• Travel Insurance : It is extremely important that you take out Travel Insurance. It is ESSENTIAL that this insurance covers you for involuntary cancellation of your holiday including airfare(s). For information on the policy sold by Hideaway Holidays please visit our Travel Insurance page elsewhere on Hideaway Holidays website and make yourself familiar with the Combined Product Disclosure Statement, Policy Wording and Financial Services Guide prior to purchasing the policy. At the time of entering your credit card details on the booking form you are agreeing that you have read both the Hideaway Holidays T+Cs and the Travel Insurance page.
• Full amount is due at time of booking and policy issued within 5 working days of payment being received. Credit card and direct deposit accepted. NOTE: Dates of birth are required to issue insurance. Until dates of birth are known we cannot issue the policy as mandatory requirement. Cover only commences when paid in full and policy issued.
• Accommodation : Accommodation is as specified in the accommodation section of our web sites. All costs are shown in Australian dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice. Not all properties provide instant availability and in these cases Hideaway Holidays checks availability once we receive the booking request.
• Flights : Airfares show instant availability and fares at the time of quoting however we will not proceed with booking flights until your accommodation is confirmed. This is to avoid strict fees charged by airlines for flight amendments. This may result in fare and/or availability changes.
• Check In / Check Out Times : These vary according to operator.
• Single Supplement Costs : If not shown in your selected accommodation cost, this is available on application.
• Accommodation Ratings : Are based on our own determination and some in conjunction with existing AAA (Australian Automobile Association) ratings. Our ratings are for guidance only and are not to be construed as AAA endorsement.
• Group and Incentive Travel : As group and conference rates are specially contracted rates specific for that particular group, they have different terms and conditions to standard holidays. If you are booking a group or incentive, please ensure that these conditions are explained to you.
• All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
• Quotations : All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received. Quotes are valid for 48 hours from issue date.
• Limitation of Liability : to the fullest extent permitted by law all express or implied representations, conditions, guarantees, warranties and provisions (whether based on statute, common law or otherwise) relating to these T+CS are excluded. For the avoidance of any doubt this clause does not operate to exclude certain statutory rights, guarantees and warranties which cannot lawfully be excluded, restricted or modified. Should section 23 of the Australian Consumer Law apply to any provision of these T+Cs, any such provision(s) shall be void to the extent it is unfair within the meaning of section 24 of the Australian Consumer Law, and the remainder of these T+Cs shall remain in full force and effect.
• Total Liability : Our liability for breach of these T+Cs or breach of our contractual obligations or duties at law or in equity (however arising) is limited at our option to :
  • the supply of the services again; or
  • the payment of the cost of having the services supplied again by us.
• Indemnity : You agree to indemnify and keep us indemnified in respect of all damages, costs and expenses (including legal costs) that we may suffer or incur as a result of your breach or alleged breach of these T+Cs.
• GST : In some cases the provision of some of the transactions arising from your bookings may or may not be subject to GST. In circumstances where GST is applicable our prices are inclusive of GST, but otherwise our prices are exclusive of GST.
  • In the event that our services are subsequently established to be a taxable supply, you must pay to us all GST in addition to any other amounts payable by you to us in respect of a taxable supply, which will be payable by you when you are required to pay for the services.
  • We will issue a tax invoice for any taxable supply to you, which will enable you, if permitted by the GST Law, to claim a credit for GST paid to you.
  • If GST is payable for a taxable supply by a third party, we will request that party to provide you with a tax invoice.
• Severability : Each clause in these T+Cs is severable and if any clause is held to be illegal or unenforceable, then the remaining clauses will remain in full force and effect.
• Governing Law : These T+Cs shall be governed by the laws of the State of New South Wales and the parties irrevocably submit to the non-exclusive jurisdiction of the Court of the State of New South Wales.

• Prices DO Include : Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.
• Prices DO NOT Include : Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.

• Copyright on all elements of our website is held by TravelBiz Pty Ltd ACN 146 746 536, including but not limited to all HTML, original/custom artwork, maps, navigation elements, presentation methods, design elements, descriptive text and photographic images
• Certain photographic images on the Platform may be reproduced with the prior written permission of Hideaway Holidays and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.
• Where joint copyright is held over proprietary text or images, Hideaway Holidays reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Hideaway Holidays reserves the right to vigorously protect the copyright of those images on behalf of the third party.
• All HTML files used in Hideaway Holidays web sites are declared to be proprietary software product developed for use by Hideaway Holidays only, and as such are subject to international intellectual property conventions.
• All custom graphics used are declared to be works of art created for use by Hideaway Holidays only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Hideaway Holidays.
• Please contact us if you have any further queries about our security, privacy or data handling procedures.
• Intellectual Property Rights : means all forms of intellectual property rights (whether registered or unregistered) in copyright, designs, patents, trade marks, domain names, trade secrets, know-how, confidential information, and all other similar proprietary rights which currently exist and/or are recognized in the future.
• All of our Intellectual Property Rights in and relating to the production, development and supply of the goods or services (excluding any material licenced to us) remains our property and shall not be transferred, assigned, licensed, reproduced, disclosed or otherwise given to any other person by you.
• You must keep confidential and shall not use any of our confidential information without our prior written consent.

Where possible, we will attempt to resolve your complaint at the first point of contact. If we are unable to resolve your complaint at the first point of contact, we will undertake an investigation of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint and record the findings for our continuous improvement programme.

• Platform means all or any of the relevant platforms, mobile applications, electronic interfaces and websites that are owned, provided and/or operated from time to time by us regardless of how it is accessed by users (including via the internet, mobile phone or any other device or other means)
• These Terms govern your use of and access to the Platform. By using the Platform, you agree to these Terms. If you do not agree to the Terms, you may not use the Platform.
• It is your responsibility to check these Terms periodically for changes. If you object to any variation to these Terms, your only remedy is to immediately discontinue your use of the Platform.
• By using the Platform, you affirm that you:
  • are 18 years or over; or
  • otherwise possess legal parental or guardian consent and have obtained the consent of the payment method provider for your purchase of our services

As long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.

Privacy

• The Privacy Policy (if any) can be found on the Platform and applies to your use of the Platform and the services.
• The Privacy Policy may be changed from time to time and is effective immediately upon posting such changes on the Platform.

Access

• Your access to the Platform may be suspended without notice in the case of system failure, maintenance or repair, or any reason beyond our control or simply because we wish to do so.
• Except as expressly provided otherwise in the Terms, we reserve the right to change or discontinue any website, page, functionality, feature or service on the Platform at any time.
• The Platform contains Content that is protected by our Intellectual Property Rights and those belonging to third parties.

Except as expressly provided otherwise in the Terms, you do not have any right, title or interest in or right of use of any Content on the Platform.

Registration of Users

• To access or use certain parts of the Platform, you may be required to register as a user and open an account (including setting up an identification name and password) and agree to certain terms and conditions.
• When registering as a user of the Platform, you must:
  • provide us with accurate, complete and up-to-date registration information, as requested;
  • provide us with a form of identification to verify your identity, if requested; and
  • inform us of any changes to your registration information.
• When registering as a user of the Platform, you must not:
  • register as a user multiple times or more than once using one email address; or
  • impersonate or create a user registration for any person other than yourself.
• As a registered user of the Platform, you must:
  • ensure the security and confidentiality of your user registration details, including any username and/or password that you select;
  • notify us immediately if you become aware of any unauthorised use of your user details; and
  • not permit your user details to be used by or transferred to any other person
• You are entirely responsible for all activities which occur under your user details as a result of your failure to keep your information secure and confidential (including unauthorised use of your credit card or other payment details).
• We reserve the right to, in our sole discretion, suspend or terminate your use or access to all or any part of the Platform, including if we believe you:
  • are abusing the use of the Platform in any way;
  • have breached these Terms; or
  • are no longer an active user of the Platform.
• If we suspend or terminate your use or access to all or any part of the Platform, we may, without limitation:
  • delete and/or remove or prevent further access to any or all of your material; and
  • refuse to allow you future access to the Platform or use of our services.

Use of the Platform

• Some of the essential features of the Platform may require the use of “location-based” services and technology. Your use of the Platform is your acknowledgement that that the location tracking features of your mobile device must be enabled at all times when you are using the Platform. We expressly disclaim any liability for the failure of the Platform to perform as intended if such location tracking features have been disabled or fail to properly function on your mobile device.
• You must not, without our prior written consent:
  • use the Platform in breach of any applicable laws or regulations;
  • use the Platform (or Content obtained from the Platform):
    • to transmit (or authorise the transmission of) “junk mail”, “chain letters”, unsolicited emails, instant messaging, “spimming,” “spamming” or large amounts of untargeted, unwanted or repetitive content, other than to share links to or content you generate by and through the Platform on those of your authorised social media platforms for the purposes of beneficially sharing your use of the Platform and the services and promoting the Platform and the services;
    • to impersonate any person or entity;
    • to solicit money, passwords or personal information from any person;
    • to harm, abuse, harass, stalk, threaten or otherwise offend others other than accessing user location data made available to you in the manner intended by the Platform; or
    • for any unlawful purpose;
  • use the Platform to upload, post, transmit or otherwise make available (or attempt to upload, post, transmit or otherwise make available) any Material that, in our opinion:
    • is not your original work or material in which you have all relevant Intellectual Property Rights, or which in any way violates or infringes (or could reasonably be expected to violate or infringe) the Intellectual Property Rights or other rights of another person;
    • contains, promotes or provides information about unlawful activities or conduct;
    • is, or could reasonably be expected to be, defamatory, obscene, offensive, threatening, abusive, vulgar, profane or otherwise unlawful, including Material that racially or religiously vilifies, contains cruelty or abuse (including to animals), incites violence or hatred, or is likely to offend, insult or humiliate others based on race, religion, ethnicity, gender, age, sexual orientation or any physical or mental disability;
    • exploits another person in any manner;
    • contains excessive violence or sexual acts;
    • includes an image or personal information of another person or persons unless you have their consent;
    • poses or creates a privacy or security risk to any person;
    • confirm whether any Material you upload using the Platform conforms with these Terms.
  • We are not responsible for, and accept no liability with respect to, any Material uploaded, posted, transmitted or otherwise made available on the Platform by any person other than us
  • We will not be taken to have uploaded, posted, transmitted or otherwise made Material available on the Platform simply by facilitating others to post, transmit or make Material available, nor do we endorse any opinion, advice or statement made by any person other than us
  • You are responsible for ensuring the accuracy and completeness of any Material or information you provide to us via the Platform or otherwise in order for us to provide our services. We are not responsible or liable to you for any loss or damage due to, without limitation, you providing us with inaccurate or incomplete information regarding the requested services such as recipient identification or delivery information.

Third-Party Features

• The Platform may feature or display links and pointers to websites, content and advertising owned and/or operated by third parties (Third Party Features). Third Party Features (if any) do not form part of the Platform and are not under our control. By featuring or displaying such Third Party Features we do not in any way represent that we recommend or endorse the relevant third party, its products or services.  We do not accept any responsibility in connection with any Third Party Features. If you engage with any such Third Party Features, you do so entirely at your own risk.
• The payment gateways, if any, integrated into the purchase process made available through this Platform are maintained or developed by third party service providers and are not maintained or developed by us. Your use of such services is subject to the terms and conditions of use maintained by such third parties and we are not responsible to you for your use of their payment gateway services. You acknowledge that we have no responsibility for and are liable in relation to any information provided to or via the payment gateway.
• You must not link to the Platform from any other website (or otherwise authorise any other person to link from a third party website to the Platform) without our prior written consent.
• If you contact a person using functionality provided on the Platform, we do not accept any responsibility for any communications or transactions between you and the relevant person.

From time to time, we may promote, advertise, or sponsor functions, events, offers, competitions or other activities that may be conducted offline and may be conducted by third parties. You participate in any such activities entirely at your own risk. We do not accept any responsibility in connection with your participation in activities conducted by any third party. These communications and/or activities may be subject to separate terms and conditions and are conducted in accordance with the terms of the Privacy Policy.

Content Disclaimer

• You assume total responsibility for your use of the Platform and any linked independent third-party websites.
• Except where expressly stated otherwise, content on the Platform is provided as general information only. It is not intended as advice and must not be relied upon as such. You should make your own inquiries and take independent advice tailored to your specific circumstances prior to making any decisions.
• You acknowledge and agree that:
  • transmissions on the internet are never completely private or secure and you understand that any message or information you send to or download from the Platform (where permitted) may be read or intercepted by others;
  • we are not responsible for, and accept no liability in relation to, any other users’ use of, access to or conduct in connection with the Platform in any circumstance;
  • we cannot ensure that any images, files or other data you download, share or obtain from the Platform (if you are permitted to do so) will be free of viruses or contamination or destructive features;
  • the Platform and its content is delivered on an as-is and as-available basis;
  • while we use reasonable endeavours to ensure that the Platform is available continuously, we do not make any representations or warranties that your access will be uninterrupted, timely, secure, error free, or that any defects will be corrected, or that your use of the Platform will provide specific results or benefits and we will not be liable for the same; and;
  • your sole remedy against us for dissatisfaction with the Platform or any content or material is to stop using the Platform.
• No warranty is given and we will not be liable for:
  • alterations, modifications or variations to the Platform or content which are not performed by us;
  • damage or failure caused by unusual or non-recommended use or application of the Platform or content;
  • updates to the iOS, Android or other relevant mobile operating platform, the API environment for the relevant mobile operating platform or any other release of a version of any relevant software which renders features of the Platform unstable or unusable; and/or
  • loss caused by any factors beyond our control.
• You are solely responsible for the safe use of the Platform and for your own personal safety at all times while using the Platform and you assume responsibility for anyone you contact using the Platform. You expressly acknowledge and agree that your use of the Platform is at your own personal and sole risk. You further acknowledge that the Platform is not suitable for use in mission critical applications or in hazardous environments requiring fail-safe controls.
• You assume full responsibility for any information transmitted via the Platform and for your personal safety at all times while using the Platform